Susana McCollom is the Director of Ethnography & Workplace Chaplaincy at the Institute for Spirituality & Health (ISH).
Susana specializes in exploring individual, interpersonal, and group dynamics through modalities including in-depth interviews, focus groups, ethnographic studies, 360 reviews, staff retreats and other group dialogues. She facilitates the expression of personal narrative as a way to deepen individual, interpersonal, and organizational understanding and growth.
Susana has conducted 1000+ interviews, focus groups, and retreats with corporate, non-profit, and governmental entities, including the National Institutes of Health (NIH), the National Institute of Mental Health (NIMH), Pfizer, British Petroleum, Blue Cross Blue Shield, Johnson & Johnson, Genentech, and Ikea. She has also administered programs for policy groups in transitioning democracies including Albania, Indonesia, Jordan, Morocco, Kenya, and Serbia.
As Qualitative Research Director for Greenberg Quinlan Rosner Research, Susana managed international ethnographic research for the British Petroleum account during four years of key mergers and acquisitions. During immigration policy shifts, Susana interviewed H1B scientists, with findings published in U.S. Immigration Commission papers. She was the lead Spanish-language interviewer for Ford Foundation & Pew Charitable Trust grants, and has contributed interviews, analysis and recommendations for academic, policy, and mainstream publications.
Susana also works as a chaplain through rounds at organizations and through 1-1 in-office visits.
Susana is a Riva certified moderator and a certified Chaplain through Columbia Presbyterian Hospital. She has a B.A. from the University of Texas, an M.A. in Sociology from the University of Houston, and an M.A. in Theology from Washington Theological Union. She was born in Madrid, Spain and was raised bi-coastal and bilingual.